Metro Repro is a limited company registered in England and Wales.
Registered number: 02723025.
Registered office: British India House, 15 Carliol Square, Newcastle upon Tyne, NE1 6UF.
We are committed to safeguarding your personal information and we comply with all data protection laws including:
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This policy explains when and why we collect personal information about people (the Data Subject) who engage at Metro Repro Ltd (the Controller), how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time, so please check this page on our website occasionally to make sure you are happy with any changes. By using our service or our website, you are agreeing to our Policy.
Who we are?
Metro Repro Ltd (the Controller) is a printing company based in British India House, 15 Carliol Square, Newcastle upon Tyne, NE1 6UF.
We work with both companies and private individuals across the UK.
How do we collect information from you?
The Data Subject may have submitted printing to us and agreed to be informed by sms or phone when the job is ready or if we need to contact you regarding your job. We use the Clicksend global cloud platform to send sms messages via a secure ssl connection. Your name and telephone number will be stored as a contact on our Clicksend global cloud platform. Clicksend keep your data secure and always meet the strict requirements of local regulations. We do not use your details for marketing purposes or pass your information to a third party. To opt-out of this service please reply the word “STOP” to the sms.
The Data Subject may have asked Metro Repro (the Controller) for a credit account. We will hold your company details, bank details, VAT registration details etc and any other company information on our Sage One Cloud System accessed via a secure ssl connection. Sage keep your data secure and always meet the strict requirements of local regulations.
The Data Subject may have submitted a print job via the upload facility on our website. We use the Filemail cloud system via a secure ssl connection. Your name, company, email address and telephone number will be stored for ninety days on the Filemail system. Filemail will keep your data secure and always meet the strict requirements of local regulations. We do not use your details for marketing purposes or pass your information to a third party.
All written contact details are shredded using a P-5 particle cut after use.
What type of information is collected from you?
The personal data we collect may include your name, telephone/mobile number, address and email address.
How is your information used?
We may use your information after seeking your approval for: –
Sending a sms informing you your printing is ready for collection
Sending a sms requesting you contact us in relation to your print job
Calling to informing you your printing is ready for collection
Contacting you in relation to your print job
In relation to our Sage One Accountancy System
Confidentiality of printed material and digital files.
All waste printed materials that are of a confidential nature or contain personal information that is not returned to the Customer are shredded using a P-5 particle cut. Our computer and digital print systems are password protected and use ssl connection to prevent unauthorised access. Image overwrite electronically shreds copy, print, scan & fax jobs stored on the MFD’s hard disc.
What rights does the Data Subject have?
You have the right to access your data that we hold on our database. Please send an email to firstname.lastname@example.org to request your information and we will respond within 14 days.
The right for data to be deleted on request?
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
the data subject withdraws consent on which the processing is based around.
the data subject objects to the processing pursuant and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing in the first place.
Confidentiality of printed material and digital files.
All waste printed materials that are of a confidential nature or contain personal information that is not returned to the Customer is shredded using a P-5 particle cut. Our computer systems and digital print systems are password protected to prevent unauthorised access.
Booklet and Brochure Printing
Business Card Printing
CAD Plotting and Plan Printing
Leaflet and Flyer Printing
Mounting and Laminating
Roller Banner Stand Printing
Sticker and Label Printing
Document and Plan Scanning
Document and Report Printing
Presentation and Display Board Printing
Order of Service Printing
Business Printing Services
Custom Printed Tab Dividers
Document and Dissertation Binding
Legal Profession Copying and Scanning
“On behalf of the Hostmen’s Company of Freemen of Newcastle upon Tyne, over the past two years I have arranged to have printing, photocopying and books printed and perfect bound by Metro Repro. Some of the work related to important historical documents that were to be archived as well as personal documents. I have always been very pleased with the service, the quality of the work and the price charged. I thought that they could not have been better, but this week at 10am on Monday morning I passed them five pdf books amounting to almost 8,000 pages to be printed. About 1.15pm the same day, they were delivered to my home printed. I was thrilled with their achievement as I expected to wait at least one week before I received the prints. I have checked their work within the week I thought I would be waiting to start. Very satisfied. They surpassed all my expectations, from giving the work to Graham at the front desk I received the best of help and advice, the background staff must have pulled out all the stops to complete the work. They have saved me months of work with their efforts and professionalism. Congratulations to all concerned and I highly recommend if you want printing go to this company, they are simply the best.”
“Fast, friendly service with an easy to use website. We had an urgent print job and our printer wasn't working. Linda turned the job around in under an hour! We only needed normal documents of the kind you would usually print at work/home but we were very impressed at the high quality print/paper used too - a nice touch and good value for money. I especially liked how you can simply upload your job to their website, then they send you email confirmation when the job is complete. Fantastic service! Metro Repro is well-located close to the city centre (two minute walk from city library, Northumberland St. etc.) but there is also parking nearby if you need to drive there. Highly recommended!”
“Excellent printing service! Great quality print for a really decent price. The fact that they print for you while you wait is really great and comes in handy when you are in a pinch over deadlines. They have saved my life more than once! Lovely staff who are kind, friendly and do whatever they can to help you out. Wonderful customer service! I would highly recommend everyone come here for your printing needs! 10/10 Great service!”
“Fantastic service and quality of print, I have worked in the design industry for twenty years and yet to find a better or more friendly printer. They printed my portfolio for me and made it look incredible. Massive thanks to the team for their patience and expertise. Would highly recommend them, especially for their quick turn around time and the excellent quality. Thanks again for your amazing work.”
“These guys did a great job of printing out double sided and binding my Microsoft Word 10 draft novels using a black plastic binder and transparent covers. They lent me a memory stick to transfer my files to them. The prices for each job was very reasonable and the job was done while I waited in the Flat Cap Cafe round the corner - several times for several different books. I will definitely use their services again. Very impressed.”
“Have been using Metro Repro for over 3 years and I will never go anywhere else. The print quality is always perfect, and I can't believe how quick they are at everything. They are always so helpful, they always go the extra mile and I can't thank them enough for everything. Would recommend to anyone!”
“25 years we Northumbrian Water have been using Metro Repro and the standards and prices just get better!From A0 archive plan scanning of 100 year old plans brought to life to Engineering Presentations submitted at Westminster London at the Institute of Civil Engineers all marvel at the standard of the work these guys do, no matter who you are I recommended strongly utilising Metro Repro the service of a 5 star rating is not good enough 5 stars plus is, thank you from us all at Northumbrian Water who have and still use this great company.”